*OTC does not release official transcripts if there is a financial hold on the student’s records (ex: outstanding fees, etc). Students are responsible for contacting Student Account Services to verify and/or resolve any unpaid balances on their account.
All official transcript orders are processed through Credentials Solutions; electronic, mailed, and pick-up options are available. Note: Students choosing the electronic transcript option need to send the record directly to the recipient or it could be received as unofficial. OTC is not responsible for mishandling by USPS or the recipient. Replacement transcript orders are subject to standard order charges.
Unofficial copies are intended for informational purposes for the student only and should not be used in place of official transcript requests by educational institutions or employers.
Current students may access their unofficial transcript through their myOTC Student Portal.
Please note that OTC does not fax, email, or mail unofficial transcripts. Previous students may complete the Account Creation application step in order to obtain temporary access to their Student Portal
Ozarks Technical Community College Official Transcripts FAQ
What is the cost for an official transcript?
Credentials Solutions charges 2.65 per transcript plus any additional mailing fees.
How can I check on the status of an existing transcript order?
You can track your order in your Credentials Solutions self-service portal. You will need your order number and student ID or SSN to log in.
Your self-service portal provides you with the ability to view the status, delivery details, and other information about your order.
How long will it take my transcripts to be delivered to the recipient?
Electronic transcripts are the fastest way to send a transcript and are typically delivered to the recipient within one hour. Students are responsible for ensuring their recipient will accept an electronic record and that their recipient retrieves the record before it expires.
Mailed transcript requests are processed within 1-2 business days. Depending on the location of the recipient, we recommend estimating 7-10 business days for delivery. Please note that OTC cannot accept responsibility for delivery delays or mishandling by USPS, the recipient, or delays caused by incorrect or insufficient addresses.
It is recommended that students thoroughly check the recipient mailing or email address before placing their transcript order and double checking for typos.
Why was my transcript not delivered to the recipient?
When ordering through Credentials Solutions, you can track your transcript order to verify where your transcript order is during the fulfillment process. You should also be receiving email updates and can opt to receive text updates as well; please check your spam folder if needed.
Many factors can contribute to the delay or failure of a mailed transcript delivery. If your transcript order has not arrived at the requested mailing address within 7-10 business days. Please Credentials Solutions customer service at: 847-716-3005.
OTC is not responsible for mishandling by USPS or the recipient. Replacement transcript orders are subject to standard order charges.
When are transcripts available for pick-up?
OTC does not offer on demand transcript printing. If you would like a copy of your transcript available for pick-up, you may place an order through Credentials Solutions and your official transcript will be available to pick up after 12:00 PM the following business day at the Springfield Campus location in Student Services (Information Commons West 109).
Please note that transcript pick-up is not available on days that the college is closed for holidays, professional development, or inclement weather.
When should I request my transcripts be sent to my transfer school?
Students are responsible for ensuring that all necessary information is available on their transcript when ordering. Credentials Solutions offers the option to hold transcript orders until final grades or conferred degrees have been applied to the student’s academic record.
Students needing either their final semester grades or conferred degree from OTC can also utilize the Student Academic Calendar for transcript posting dates.
It is always recommended that you speak with an admissions counselor at your transfer school to determine if your transfer institution recommends that you also submit a copy of your incomplete official transcripts.
How can I verify what information will be included on my transcript and sent to my recipient?
The simplest way to see the transcript that your recipient will receive is to view your unofficial transcript. Your unofficial transcript will display the same information that is generated on your official transcript in real time.
Current students may view their unofficial college transcript through their myOTC portal. Please see the ‘Unofficial Transcript’ section above for more information.
Students are also encouraged to check the Student Academic Calendar to ensure that they are not ordering their transcripts before final grades and conferred degrees have posted each semester.
Why are my final grades or conferred degree missing from the transcript I ordered?
Final grades and conferred degrees are available by a specified date at the end of each semester. If you ordered your transcript prior to those dates, some or all of the information could be missing.
Students are encouraged to check the Student Academic Calendar each semester for final grades and degree posting dates to ensure that the desired information has been posted to their transcript before being sent to their recipient school.
If you find that you have ordered your transcript earlier than the posting dates, please place a new transcript order.
If I need to send my official transcripts from another institution to OTC, where do I send them?
Mail:
Admissions Office
Ozarks Technical Community College
1001 E. Chestnut Expressway
Springfield, MO 65802
Electronic:
Where can I find information about OTC transcript evaluations?
If you have questions about how a course is potentially going to transfer to OTC, you may use our Transfer Equivalency Guide until your official transcript has been evaluated and posted.
You may also visit the Admissions Office’s What Makes Transcripts Official page for information on the Admissions department’s transcripts evaluation process.
As of: 03/15/2020