Army IgnitED at OTC

Use the Pocket Guide link below to log in to, request tuition assistance, enroll in a class, check your TA balance, drop a class, resolve a hold on your account and use your eFile.

Note: When the Army approves your TA Request form, you will receive a confirmation email from Army IgnitED.  You MUST notify us of the  approved TA form. when registering for classes.

Pocket Guide

Class costs will be recouped from a Soldier for:

  • Failing a class
  • D grade in a graduate-level course
  • An incomplete grade not resolved within 120 days
  • A course drop for personal reasons
  • A class that is not included in the soldier’s degree plan
  • We send an email notification 30 days before repayment begins, except in the case of separation from the Army. See your signed TA SOU for recoupment rules.


How to Get Help

View Reference Documents

Log in to Army IgnitED and select View Reference Documents in the Training Resources section

View Instructional Videos

Log in to and select Helpdesk on the top of the page

Contact the Army IgnitED Help desk

Toll-free: 1-800-817-9990

Go to Army IgnitED and select Helpdesk to select the List of Toll-Free Numbers Outside of Continental United States link

Create Case from your GoArmyEd Homepage

  • Log in to
  • Select “Need Assistance?” in the Helpdesk Cases section
  • Select the “Create a Helpdesk Case” link and provide a description of your concern
  • An email confirmation of your request and the resolution will be sent to your preferred email account

Contact an Army Education Counselor

  • Log in to
  • Select the Other Links Smart Link
  • Select the plus sign next to My Community Links
  • Select the My Education Center link
  • View all Education Centers by selecting the Education Centers link at the bottom of any GoArmyEd page