Division/Department: Student Success-Health Sciences

Position Description:

Job Title: Student Success Representative

Description & Responsibilities:

Location of Position: ICW 109

Campus: Main Campus-Springfield

Reports To: Tara Hathcock



The Student Success Representative – Work Study will be responsible for assisting in the flow of foot and phone traffic, aiding the Call Center, Live Chat, and directing walk-in appointments to the correct location when appropriate.

This position will also assist with other duties as needed, such as calling campaigns, helping make appointments with navigators and/or admissions counselors, helping students complete an OTC application and FAFSA, among other tasks.

Work Experience:

  • Mandatory:
    • Professional work habits (reliable, team player, willingness to learn, customer-first attitude, friendly)
    • Computer literacy
    • Strong verbal and written skills
    • Self-motivated and able to work independently
    • Ability to maintain confidentiality and privacy at all times.
  • Desirable:
    • Work experience in customer-service positions (e.g. retail, food/hospitality)


  • Current degree seeking student at OTC
  • 2.0 minimum GPA

Application Information & Deadline

For additional information on the position, contact:

Tara Hathcock

The College:

Ozarks Technical Community College’s primary mission is to provide accessible, high quality, affordable technical and general education that is responsive to the educational needs of the community and its diverse constituencies.

Ozarks Technical Community College prohibits discrimination and harassment and provides equal opportunities in its admissions, educational programs, activities, and employment regardless of race, color, religion, gender, national origin, age, marital status, sexual orientation, political affiliation, veteran status, and disabilities that include HIV and AIDS, and medical conditions. Bona fide occupational qualifications will be allowed in those instances where age, gender, or physical requirements apply to the appropriate and efficient administration of the position.

To apply for this job email your details to hathcoct@otc.edu